This website is operated by The Love Company LLC-FZE. Throughout the site, the terms “we”, “us” and “our” refer to The Love Company LLC-FZE, trading as Love Letters x.
The Love Company LLC-FZE offers this website, including all information, tools and services available from this site, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including any additional terms, conditions and policies referenced herein or made available by hyperlink.
These Terms apply to all users of the site, including, without limitation, browsers, customers, merchants and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the website or use our Services.
Any new features, products, services or tools added to the store will also be subject to these Terms.
Our store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to sell our products and Services to you.
Section 1 - Eligibility
By placing an order through our website, you confirm that you are at least 18 years of age, or the age of majority in your jurisdiction of residence if higher, or that you are placing the order with the knowledge and consent of a parent or legal guardian who accepts these Terms on your behalf.
Section 2 – Online Store Terms
You may not use our products or Services for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws or regulations, including intellectual property and copyright laws.
You must not transmit viruses, worms, malicious code or any other material of a destructive nature.
A breach or violation of these Terms may result in termination of your access to our Services.
Section 3 – General Conditions
We reserve the right to refuse Service to anyone where reasonably necessary or permitted by applicable law.
You understand that your content, excluding payment information, may be transferred across various networks and may undergo changes necessary to conform and adapt to the technical requirements of connecting networks or devices.
Payment information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact through which the Service is provided, without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
Section 4 – Accuracy, Completeness & Timeliness Of Information
We make reasonable efforts to ensure that information available on this website is accurate, complete and current. However, information provided on the website may occasionally contain inaccuracies or may become outdated.
Material on this website is provided for general information and should not be relied upon as the sole basis for making decisions where more complete or current information is required.
This website may contain historical information, which is provided for reference only.
We reserve the right to modify the contents of the website at any time, subject to applicable law.
Section 5 - Modifications To The Service & Prices
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend or discontinue the Service, or any part of it, subject to applicable law.
We will not be liable for any modification, price change, suspension or discontinuation of the Service except where liability cannot lawfully be excluded.
Section 6 – Products Or Services
Certain products or Services may be available exclusively online through our website.
Products may be available in limited quantities and are subject to return or exchange in accordance with our Returns Policy.
We make every reasonable effort to display the colours, details and images of our products as accurately as possible. However, we cannot guarantee that colours displayed on your device will precisely reflect the colour of the physical product.
Due to the handmade and small-batch nature of some Love Letters x products, minor variations may occur between individual pieces. Such variations are part of the nature of handcrafted products and are not necessarily considered defects.
We reserve the right, where permitted by law, to limit sales of our products or Services to any person, geographic region or jurisdiction and to limit quantities available for purchase.
Product descriptions, availability and pricing may be changed from time to time.
We reserve the right to discontinue any product at any time.
Nothing in these Terms excludes or limits any rights or remedies available to you under applicable consumer protection law.
Section 7 – Accuracy Of Billing & Account Information
We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, unauthorised activity, pricing or inventory errors, or purchases intended for unauthorised resale.
We may limit or cancel quantities purchased per person, household or order. Restrictions may apply to orders placed using the same customer account, payment method, billing address or shipping address.
If we make a change to or cancel an order after it has been placed, we may attempt to notify you using the email address, telephone number or other contact information provided with the order.
You agree to provide current, complete and accurate purchase and account information and to promptly update your information where necessary so that we can complete your transactions and contact you when required.
Please refer to our Returns Policy for further information regarding returns, exchanges and refunds.
Section 8 – Optional Tools
We may provide access to third-party tools over which we have no control or input.
Access to such tools may be provided on an “as is” and “as available” basis. Your use of third-party tools is at your own discretion and may also be subject to the terms and policies of the relevant third-party provider.
We may introduce new Services, features, tools or resources through the website in the future. Such Services and features will also be subject to these Terms.
Section 9 – Third-Party Links
Certain content, products or Services available through our website may include materials or services provided by third parties.
Third-party links may direct you to websites that are not affiliated with Love Letters x.
We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites and do not warrant or assume responsibility for third-party materials, websites, products or Services, except where required by applicable law.
Please review the policies and terms of any third-party website before entering into a transaction with that third party.
Section 10 - User Comments, Feedback & Other Submissions
If you submit reviews, comments, photographs, ideas, suggestions, proposals or other materials to us (“Submissions”), you grant us permission, to the extent permitted by applicable law and subject to any expressly agreed restrictions, to use, reproduce, edit, publish, translate and distribute those Submissions for legitimate business and marketing purposes.
You agree that your Submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality or other proprietary rights.
Submissions must not contain unlawful, abusive, defamatory, obscene or malicious material or any computer virus or malware that could affect the operation of the Service.
You must not use a false email address, impersonate another person or otherwise mislead us or others as to the origin of a Submission.
You are responsible for the accuracy and legality of content you submit.
We reserve the right to monitor, edit or remove content where we reasonably consider it unlawful, offensive, misleading, inappropriate or in violation of these Terms.
Section 11 – Personal Information
Your submission and our processing of personal information through the store is governed by our Privacy Policy and, where applicable, by UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Section 12 – Errors, Inaccuracies & Omissions
Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to change or update information where appropriate.
Where an error affects an order you have already submitted, we may contact you to provide appropriate options, including cancellation and refund where applicable.
Nothing in this section affects rights you may have under applicable consumer protection law.
Section 13 – Prohibited Uses
In addition to other prohibitions contained in these Terms, you may not use the website or its content:
• for any unlawful purpose;
• to solicit others to perform or participate in unlawful acts;
• to violate any applicable local, federal or international law, regulation or rule;
• to infringe our intellectual property rights or those of another party;
• to harass, abuse, threaten, defame, intimidate or unlawfully discriminate against another person;
• to submit false or misleading information;
• to upload or transmit viruses, malicious code or other material that could interfere with the operation or security of the Service;
• to unlawfully collect or track personal information belonging to others;
• to spam, phish, scrape, crawl or otherwise misuse the website;
• for any obscene or unlawful purpose; or
• to interfere with or circumvent security features of the Service or any related website.
We reserve the right to suspend or terminate access to the Service for a breach of these prohibited uses.
Section 14 – Intellectual Property
Unless otherwise indicated, the Love Letters x name, logo and brand marks, together with all product designs, photography, artwork, text, graphics and other content on this website, are the property of The Love Company LLC-FZE or its licensors and are protected under applicable intellectual property laws.
Nothing in these Terms grants you any licence or right to use our trademarks, designs, photography or other intellectual property for any purpose without our prior written consent.
Section 15 – Shipping & Delivery
We aim to dispatch and deliver orders within the timeframes indicated on the website or at checkout. These timeframes are estimates only and are not guaranteed, and we will not be liable for delays caused by circumstances outside our reasonable control.
Risk of loss and title to products pass to you upon delivery to the shipping address provided at checkout.
You are responsible for providing an accurate and complete delivery address. Where products are shipped across borders, you are responsible for any customs duties, import taxes or similar charges that may apply, except where such charges are expressly stated as included at checkout.
Section 16 - Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee that use of the Service will always be uninterrupted, timely, secure or error-free.
While we take reasonable care in providing our website and Services, the Service is provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, Love Letters x, The Love Company LLC-FZE, and their directors, officers, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for indirect, incidental, special or consequential losses arising from the use of the Service or products purchased through the Service.
To the extent permitted by applicable law, our total liability to you arising out of or in connection with the Service or any products purchased through it, whether in contract, tort or otherwise, will not exceed the total amount you paid for the product(s) giving rise to the claim.
Nothing in these Terms excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded, restricted or limited under applicable law.
Section 7 – Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Love Company LLC-FZE, Love Letters x, and their affiliates, directors, officers, employees, agents, contractors, licensors, service providers, subcontractors and suppliers from claims or demands arising from your material breach of these Terms, violation of applicable law, or infringement of the rights of a third party.
Section 18 – Force Majeure
We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including natural disasters, acts of government, war or civil unrest, labour disputes, supplier or manufacturing disruption, or failures of telecommunications, logistics or utility services.
Where such circumstances materially affect an order, we will take reasonable steps to keep you informed and, where required by applicable law, provide an appropriate remedy.
Section 19 – Gift Cards
The following terms apply to all Love Letters x Gift Cards purchased through lovelettersx.com.
19.1 Digital Gift Cards
The Love Letters x Gift Card is a digital gift card delivered by email and redeemable exclusively at lovelettersx.com.
19.2 No Expiry Date
Love Letters x Gift Cards do not expire and may be redeemed at any time.
19.3 Partial Redemption
Gift Cards may be redeemed in full or in part. Any remaining balance will remain available on the Gift Card for future purchases until the full value has been used.
19.4 Currency
Gift Cards are issued in AED (United Arab Emirates Dirhams) and may only be redeemed in AED at checkout.
If you are shopping from outside the United Arab Emirates, your bank, card issuer or payment provider may apply its own currency conversion rate or fees where applicable.
19.5 Payment of Remaining Balance
If the available balance on your Gift Card is less than the total value of your order, the remaining amount may be paid using another accepted payment method available at checkout.
19.6 Promotions and Discounts
Discount codes, promotional offers and other discounts cannot be applied towards the purchase of a Gift Card.
Unless otherwise stated as part of a particular promotion, a Gift Card may be used as a payment method when purchasing eligible products that are subject to a promotional offer or discount.
19.7 Refunds and Returns
Purchases of Gift Cards are final and non-refundable, except where a refund is required by applicable law.
Where merchandise purchased using a Gift Card is returned and qualifies for a refund under the Love Letters x Returns Policy, the applicable amount will be refunded to the original Gift Card or otherwise processed in accordance with the payment method originally used for the purchase.
19.8 Cash Redemption
Gift Cards cannot be exchanged or redeemed for cash, in whole or in part, except where required by applicable law.
19.9 Resale and Commercial Use
Gift Cards may not be resold, redeemed for value, or transferred for commercial purposes without the prior written consent of Love Letters x.
19.10 Lost, Stolen or Misused Gift Cards
Please treat your Gift Card code as you would cash.
Once a Gift Card has been delivered to the email address provided at the time of purchase, Love Letters x is not responsible for Gift Card codes that are lost, stolen, disclosed to another person or used without the recipient’s permission, except to the extent required by applicable law.
Please take care when entering the recipient’s email address. Love Letters x cannot guarantee the recovery or replacement of a Gift Card sent to an incorrect email address supplied by the purchaser.
19.11 Fraud and Misuse
Love Letters x reserves the right to refuse, cancel, suspend or invalidate a Gift Card where we reasonably suspect fraud, misuse, unauthorised activity or a breach of these Terms, subject to applicable law.
19.12 Changes to Gift Card Terms
We reserve the right to amend these Gift Card terms from time to time.
Changes will not affect Gift Cards purchased before updated terms take effect except where a change is required by applicable law.
Section 20 – Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law.
Any unenforceable portion will be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
Section 21 – Termination
These Terms remain effective unless and until terminated by you or us.
You may cease using our Services at any time.
If you materially fail to comply with these Terms, we may suspend or terminate your access to the Services where reasonably necessary and permitted by applicable law.
Any rights, obligations or liabilities that by their nature should survive termination will continue following termination.
Section 2 – Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted on our website or incorporated by reference, constitute the agreement between you and us governing your use of the Service and supersede prior versions of these Terms relating to your use of the Service.
Nothing in this section limits any statutory rights that cannot lawfully be excluded.
Section 3 – Governing Law & Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the federal laws of the United Arab Emirates.
The courts of the Emirate of Sharjah shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, without prejudice to any mandatory consumer protection rights you may have in your own jurisdiction of residence that cannot lawfully be excluded.
Section 24 – Changes To Terms & Conditions
You may review the most current version of these Terms at any time on this page.
We reserve the right to update, change or replace any part of these Terms by posting updates or changes to our website.
Where appropriate, your continued use of the website or Service following the publication of updated Terms constitutes acceptance of those changes, subject to applicable law.
Section 25 – Contact Information
Questions about these Terms & Conditions should be sent to:
The Love Company LLC-FZE
Business Centre
Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Email: info@lovelettersx.com
info@lovelettersx.com
