Full refunds are available for allfull-priced and sale items within 14 days of receiving your order.
If you would like to make a return for a full refund, you will need to send us an email to let us know what it is you would like to return, and we will arrange a pick up for you. Alternatively, you may arrange to return your purchase to us directly.
All returns will be at the customer's expense. AED27 will be deducted from your refund if you originally selected free next-day delivery.
Any items returned to our head office after the 14 days will be denied any form of refund or credit.
Any item that is being returned must be in its original condition, including tags. Once Love Letters x receives your returned item, it will be inspected before a refund is issued.
Love Letters x reserves the right to deny a refund if items are returned used, soiled, worn, or damaged in any way, or have any form of perfumes or scents on the fabric, and will be sent back to the customer at their expense.
All items are quality-controlled and checked before dispatching to a customer.
All refunds will be processed the same day we have approved your returned item, and may take 10 working days to reach your account. The refund will be done only through the original mode of payment.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at info@lovelettersx.com and quoting the order number and the fault or incorrect item. We will send you the correct item upon receipt of proof that you have been sent a wrong or faulty item.
All refunds will be processed within 24 hours once we have approved your returned item, and it can take 10 working days to reach your account. The refund will be done only through the original mode of payment.
We appreciate your understanding and cooperation regarding our return and exchange policy
